Faq

In a rapidly evolving digital landscape, selecting the right cloud partner is a strategic decision.
Businesses increasingly require not only robust technological infrastructures but also security and dedicated support.

Here are some of Seeweb’s key values:

By registering a Seeweb account through the customer area, you can place orders on our website and access details about your active products, payments, and invoices. Creating an account is only required for your first purchase.

Our platform ensures full transparency: all costs are publicly available, and you can simulate configurations and pricing with ease. Our presales support team is always available to guide you in selecting and designing your ideal infrastructure, providing all the necessary information.

For further assistance, you can call our toll-free number +39 0775 880041, where our team is ready to support you throughout the onboarding process and beyond.

Seeweb provides a wide range of services, from managed professional hosting to complex IaaS infrastructures (both public and private cloud) and Data Center solutions. We also support businesses and research institutions looking to accelerate their AI and high-performance computing projects.

To complement our infrastructures, we offer consulting services, security assessments, backup recovery testing, and data migration support.

With Seeweb, you can register or transfer domains across all extensions, from the most common ones (.it, .com, .net, .org, .biz, .tv, .eu, etc.) to more specific ones (.name, .ws, .gg, .fr, etc.). We also provide specialized assistance for critical domain transfers that involve technical complexities or legal/administrative challenges.

Domains can be registered through the customer area, under the Purchasable Options section. It's essential to check availability via a Whois client and provide the owner’s details, whether an individual or a company. For a maintainer change, you must obtain the unlock code or Auth Code from your current provider. This code must be provided at the time of the order to complete the transfer.

Seeweb processes product and service orders very quickly, with a maximum turnaround time of 24 hours for more complex services requiring manual intervention.

If your IT infrastructure setup requires additional custom configurations agreed upon during the presales phase, our engineering team will update you—primarily via ticket—on the complete delivery of your architecture after your cloud service is activated.

Colocation services, on the other hand, are activated within a maximum of five business days. You can coordinate with us regarding the timing and method of equipment installation.

Seeweb does not require any upfront payment, even for complex infrastructures or colocation services. However, you can opt for a prepaid account, which enables immediate activation without waiting for manual validation.

In any case, the first invoice will be issued only once the product or service is active. Payments can be made directly from your online billing center using various methods: PayPal, Automatic Pre-Authorized PayPal, Bank Transfer, and SEPA/RID.

Seeweb’s service billing varies depending on the selected solution.

Some products, such as Shared Hosting, come with an annual contract and billing cycle. Services like Housing and Colocation, while based on an annual contract, are billed monthly, with energy costs subject to variation. All other services (IaaS, SaaS, and PaaS) typically follow a monthly contract and billing cycle, though certain cost components—such as disk space, memory, and processors—operate on an hourly pay-per-use model.

To ensure maximum flexibility, all Seeweb Cloud solutions, including the most complex ones, have monthly billing and automatic renewal, unless canceled through your customer area.

The entire cloud range follows a monthly contract model; services like Shared Hosting or Colocation require an annual contract, although they can be paired with a monthly billing option.

Public cloud services such as Cloud Server Shared CPU or Cloud Server GPU are hourly pay-per-use, meaning they are not tied to a monthly duration.

All Seeweb infrastructures are constantly monitored for security and service availability.

To request support for your cloud, hosting, or colocation services, you can use our Trouble Ticket system. Submitting a ticket through our website ensures a quick response. Additionally, once your support request is resolved, you will have the opportunity to leave feedback on the level and quality of assistance received—helping us improve our service.

To speed up issue resolution, please provide all necessary details in your ticket, including information about the server in question and the specific issue. The more details we receive, the faster we can assist you.

Seeweb provides highly redundant Public and Private Cloud services, dedicated servers, VPS, professional hosting services, and e-mail services, as well as domain registration.

In addition, within our Data Centers, you'll find space, security, and performance to migrate your servers from your company’s premises, freeing you from management and maintenance concerns.

For companies developing solutions in Artificial Intelligence, Machine Learning, Deep Learning, etc., our GPU Computing services offer a balanced and cost-effective combination of high computing power and flexibility.

Seeweb also offers security assessment services, helping you proactively identify potential vulnerabilities that could compromise your data’s integrity. These services are available on a customized quote basis and can be requested periodically as needed.

Seeweb’s Service Level Agreement (SLA) guarantees up to 99.99% uptime with a penalty, and may vary depending on the type of infrastructure chosen. If specific uptime levels are desired, you can work with our engineering team to design cloud architectures that can meet your business requirements by design.

If the SLA guaranteed in the contract is not met, you can open a ticket to request the uptime report for the service and obtain a refund for the affected contractual period (monthly or yearly) during which the issue occurred.

Whatever service type you choose, Seeweb’s technical staff will be available to guide you through the evaluation process and help with the migration if you are currently using other cloud providers or hosting services on-premises.

For your multi-server infrastructure needs or the development of new business ventures, we offer specialized presales support to design complex, balanced, resilient, and scalable cloud architectures.

Today, your hardware infrastructure is the foundation of your business. However, managing it, along with updates to licenses, maintenance, and aligning your technological assets to ever-changing needs, leads to higher costs and responsibilities that take you away from your business goals.

For this reason, it is important to have a Cloud Partner who can assist you in the design process of your architectures and relieve you of everything that takes up your time and financial resources.

With free presales engineering, proactive support, better cloud pricing, commissions, and co-marketing funds to boost your brand and commercial offerings, our Partner Program provides clear advantages and transparency.

Seeweb offers different partnership profiles designed to suit the strategies and business models of system integrators, web agencies, or web professionals who wish to join our Community:

You can contact us via partner@seeweb.it or reach out to our commercial offices to arrange an in-depth discussion about the Seeweb Community Partner Program, as well as the commercial and co-marketing aspects.